Manager, Supply Chain Management Business Office

Use your leadership, financial expertise, and people-focused approach to drive business performance and operational excellence. 

Be You.

Lead the Supply Chain business office function by managing the financial, budgetary, operating reporting, labor assessment, rebate, cost accounting, KPI, and invoice-management routines that allow Enterprise Supply Chain leaders to manage the business with discipline. This manager supports all Supply Chain verticals by producing monthly operating reports, analyzing budget and labor variances, managing rebates and cost accounting activity, coordinating invoices for SCM services, and maintaining the standard business office processes that connect operating performance to financial accountability.

Work Arrangement – Hybrid – This is not a remote position, it is a full-time position located in Durham, NC.

DEPARTMENTAL PREFERENCES

Evidence We Screen For

• Managed budget, monthly reporting, variance analysis, labor assessment, KPI reporting, rebate tracking, cost accounting, invoice management, or comparable business office processes.
• Created standard work, reporting calendars, review templates, workpapers, trackers, or management routines that improved consistency and accountability.
• Led or coordinated analysts, business office staff, finance support resources, or cross-functional reporting processes.
• Demonstrated ability to explain financial and operating information clearly and convert reporting into practical action.
• Experience supporting supply chain, finance, operations, healthcare, university, shared services, or similarly complex enterprise functions is preferred.

MINIMUM QUALIFICATIONS

Education - Work requires a general business background generally equivalent to a Bachelor's degree program.

Experience - Work requires 3 years related business or administrative experience to acquire competence in applying general personnel practices, accounting and budgeting principles and coordination of major administrative functions.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Be Bold.

Leadership Success Profile — What Great Looks Like

Foundational Leadership Qualities

• Business office operator: builds routines that make budget, labor, operating, rebate, cost accounting, and invoice information reliable and actionable.
• Financial translator: converts budget and variance information into plain-language explanations leaders can use to make decisions.
• Detail-oriented controller: protects accuracy, documentation, deadlines, and follow-through across sensitive financial and operating processes.
• Cross-functional partner: works effectively with Finance, HR, Supply Chain leaders, analysts, suppliers, and service owners.
• People leader and capability builder: develops the Budget Analyst and creates repeatable standard work that does not depend on individual heroics.

Strategic Differentiators

• Experience supporting business operations, budget management, financial reporting, variance analysis, labor reporting, cost accounting, invoice management, or related administrative finance functions in a complex enterprise environment.
• Ability to support multiple Supply Chain verticals with different operating models, cost structures, reporting needs, and leadership expectations.
• Strong orientation toward accuracy, confidentiality, deadlines, issue follow-up, and management-ready reporting.
• Comfort working across finance, operations, supply chain, HR, analytics, supplier, and executive audiences.

Primary Accountability Areas

SCM Business Office Leadership

• Lead the SCM business office function across all Supply Chain verticals, creating consistent financial management, operating reporting, and business discipline for the enterprise function.
• Serve as the central business office partner for Supply Chain leaders, helping translate budget, labor, cost, rebate, invoice, and KPI information into clear management action.
• Create standard routines for budget management, monthly reporting, variance review, labor assessment, cost accounting, rebate tracking, and invoice oversight.

Budgeting and Financial Management

• Coordinate annual and recurring budget processes for Supply Chain, including budget planning, budget maintenance, financial review routines, and leadership-ready summaries.
• Monitor operating performance against budget and identify variances, trends, risks, and corrective actions that require leadership attention.
• Partner with Finance and Supply Chain leaders to ensure budgets, forecasts, actuals, commitments, and financial assumptions are documented and understood.
• Monthly Operating Reports, Variance Analysis and KPIs
• Produce monthly operating reports that summarize financial performance, labor performance, key operating indicators, risks, and actions across Supply Chain verticals.
• Lead variance analysis for budget, labor, expense, service, and operating measures, ensuring leaders understand the reason for variance and the path to resolution.
• Maintain KPI reporting routines that give leaders reliable visibility to business performance, labor utilization, expense management, invoice activity, and operating discipline.

Labor Assessments and Workforce Financial Review

• Support labor assessments that evaluate staffing levels, position actions, vacancy impact, labor spend, restructuring assumptions, and budget alignment across Supply Chain.
• Maintain labor-related reporting tools and summaries that help leaders understand headcount, position control, cost impact, vacancies, and productivity indicators.
• Coordinate with HR, Finance, and Supply Chain leaders when labor analysis affects restructuring, business cases, operating plans, or leadership decision-making.

Rebates, Cost Accounting and Financial Controls

• Manage rebate tracking, validation, reporting, and follow-up so expected supplier, program, or contract-related rebates are visible and appropriately accounted for.
• Support cost accounting activities that allocate, explain, and report Supply Chain costs in a way that is transparent to leaders and aligned with finance expectations.
• Improve controls and documentation around business office activity so financial assumptions, reporting methods, and results are explainable and auditable.

SCM Services Invoice Management

• Manage invoices for SCM services, including intake, review, routing, issue resolution, documentation, and coordination with Finance, suppliers, service owners, and operational leaders.
• Create standard work for invoice review, approval support, exception management, aging follow-up, and escalation of invoice concerns or service discrepancies.
• Use invoice activity to identify trends, risks, service issues, budget pressure, and opportunities to improve process discipline or supplier accountability.

Team Leadership and Standard Work

• Lead a Budget Analyst responsible for supporting budget tracking, financial analysis, reporting preparation, labor review, rebate tracking, and invoice management activities.
• Create standard work, calendars, templates, dashboards, workpapers, and review routines that make the SCM business office function consistent and repeatable.
• Build a service-oriented business office culture that is accurate, responsive, confidential, analytical, and trusted by Supply Chain leaders and Finance partners.

Measures of Success

• Budget routines, monthly operating reports, variance reviews, labor assessments, KPIs, rebate tracking, cost accounting, and invoice management are reliable and timely.
• Supply Chain leaders have clear visibility to budget performance, labor trends, financial risks, operating indicators, and required corrective actions.
• Variance analysis explains what changed, why it changed, who owns the next action, and what impact is expected.
• Rebates, cost accounting activity, and invoice management are documented, tracked, escalated, and reconciled with appropriate discipline.
• The Budget Analyst operates with clear priorities, standard work, quality expectations, and reliable review routines.
• Finance and Supply Chain leaders experience the business office as a trusted, accurate, and action-oriented partner.

Scope & Influence

• Manager-level business office leader supporting Enterprise Supply Chain with DU position ownership and enterprise-facing business operations responsibilities.
• Scope includes budgeting, monthly operating reports, variance analysis, labor assessments and KPIs, rebate management, cost accounting, and invoice management for SCM services.
• Directly leads a Budget Analyst and works across all Supply Chain verticals, including sourcing, operations, shared services, business insights, university SCM, technology, purchasing, ERP/procurement operations, and field operations.
• Influences budget discipline, operating performance visibility, labor decision support, financial controls, service invoice management, and leadership confidence in Supply Chain business reporting.

Choose Duke.

Leadership Essence

This manager is Supply Chain’s business office operator — connecting budgets, labor, invoices, rebates, cost accounting, monthly reporting, KPIs, and variance analysis into a disciplined management system that helps leaders run the function with clarity and accountability.

Bring your leadership and analytical expertise to a role where your impact will be seen across the organization. Apply now!